Michael Kumado

Dual Postgraduate Certificate in Human Resources and Marketing & Entrepreneurship

Combined degree in Sociology and Information Studies

• Managed order fulfillment with a 99% accuracy rate, picking, packing, and labeling customer orders.
• Maintained inventory precision through monitoring, stock checks reducing discrepancies by 15%.
• Operated forklifts and handled materials safely with zero accidents or damages.
• Oversaw shipping and receiving processes, processing 300+ shipments monthly with zero errors.
• Collaborated with the team to attain a 10% increase in warehouse productivity.

• Ensured exceptional customer resulting in 20% rise in customer satisfaction scores.
• Developed and executed sales strategies, achieving and exceeding revenue targets by 15% annually.
• Executed marketing initiatives, increasing foot traffic by over 25% and sales by over 18%.
• Managed inventory, optimizing stock levels, reducing excess inventory cost by approximately 10%.
• Conducted staff training and onboarding, resulting in a 15% improvement in employee performance.
• Maintained budgets, controlled expenses, and realized a 12% upturn in cost-effectiveness.

• Assisted permanent personnel with document preparation, revision, and general clerical duties.
• Developed and maintained databases and spreadsheets, improving data accuracy by 20%.
• Dispatched urgent official letters and wireless messages.
• Organized and coordinated management and general meetings, ensuring 100% compliance with schedules.
• Performed general office duties and occasionally acted as a personal assistant.

• Marketed and sold Kishron Ghana products, accomplishing monthly sales targets consistently.
• Determined and communicated sales targets, contributing to a 10% rise in company revenue.
• Maintained client relationships, resulting in a 15% surge in repeat business.
• Utilized various sales methods to meet customer demands, growing sales by over 10%.
• Followed up with customers, reaching a 20% growth in customer retention.